Shipping policy

Shipping Policy
Effective Date: 2026
This Shipping Policy governs the shipping terms for all orders placed on our website, including custom packaging boxes, custom labels, printed packaging products, and sample orders. By placing an order, you agree to the shipping terms listed below.

1. Order Processing & Production Lead Time

All custom printed packaging items require production time before shipping. Processing time does not include shipping transit time or weekends/holidays.
  • Sample orders: 3–7 business days for production
  • Small batch custom orders: 7–12 business days
  • Large bulk wholesale orders: 12–25 business days
Orders are only processed after payment confirmation, design confirmation, and artwork approval from the customer.

2. Shipping Methods & Delivery Time

We provide worldwide international shipping via trusted carriers including DHL, FedEx, UPS, and air/sea freight for bulk orders.
  • Standard Air Shipping: 7–15 business days
  • Express Shipping: 3–7 business days
  • Sea Freight (bulk orders): 25–45 business days
Shipping time is estimated and not guaranteed due to international customs, weather, carrier delays, or peak season congestion.

3. Shipping Fees

Shipping cost is calculated based on order weight, size, quantity, destination country, and shipping method. All shipping fees will be displayed clearly during checkout or quoted before production for bulk orders.
We offer free shipping promotions occasionally for qualified orders. Promotion terms are valid only as stated at the time of purchase.

4. International Shipping & Import Duties

Our store ships worldwide. All international orders may be subject to local import duties, taxes, customs fees, or clearance charges required by the destination country.
Import duties and local taxes are the responsibility of the buyer. We do not cover import taxes, customs fees, or destination clearance costs.

5. Shipping Address Requirements

Customers are fully responsible for providing accurate and complete shipping information, including address, postal code, contact name, and phone number. We are not responsible for lost, returned, or misdelivered packages caused by incorrect customer addresses.

6. Order Modifications Before Shipping

Once production has started, address changes, order quantity changes, or design modifications may not be available. Any changes before shipping may cause additional delays or extra fees.

7. Delays & Force Majeure

We are not liable for shipping delays caused by carrier issues, customs inspection, public holidays, weather disasters, pandemic restrictions, or other force majeure situations. All delivery times are estimates only.

8. Damaged or Lost Packages

If your item arrives damaged, defective due to our printing error, or missing, please contact us within 48 hours after delivery with photos and video evidence. We will review and provide solutions such as re-production, partial refund, or compensation case by case.
Lost packages confirmed by the carrier will be reshipped or refunded according to carrier investigation results.

9. Custom Product Shipping Disclaimer

All custom packaging and custom label products are custom-made per customer requirements. Once production is completed and shipped, orders cannot be canceled, returned, or refused for personal reasons.

10. Contact Us

If you have any questions about our shipping policy, delivery time, or international shipping rules, please contact us via our contact page or official email.